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Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

DFWBots ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our client acquisition platform services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, business name
• Service Requests: Questions, service inquiries, emergency requests submitted through our concierge platform
• Communication Data: Records of your interactions with our platform, including chat history and service requests
• Technical Information: IP address, browser type, device information, and usage data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and respond to your service requests
• Send transactional communications (SMS and email notifications about your service requests)
• Communicate with you about our services
• Analyze usage patterns to improve platform functionality
• Comply with legal obligations

4. SMS and Email Communications

By submitting a service request through our platform, you consent to receive transactional SMS and email notifications related to your inquiry. These may include:

• Confirmation of service request receipt
• Emergency response notifications
• Service updates and scheduling information

Opt-Out: You can opt out of SMS messages by replying STOP. You can opt out of emails by clicking the unsubscribe link in any email. Note that opting out may affect our ability to provide certain services.

Message Frequency: Message frequency varies based on your service requests. Standard messaging rates may apply.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Our clients (business owners) receive service requests submitted through their dedicated concierge
• SMS/Email Providers: Third-party services that facilitate message delivery (e.g., Telnyx, SMTP2GO)
• Legal Requirements: When required by law, subpoena, or other legal process

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Service request data is archived and may be retained for up to 7 years for business records purposes.

8. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Opt-out of marketing communications

To exercise these rights, contact us at info@dfwbots.com

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

DFWBots
Mesquite, Texas
Email: info@dfwbots.com
Phone: 469-807-6284

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